Terms & Conditions

About Us

The Hering Clinic Shop is based in the UK providing premium supplements that have been used at The Hering Clinic LLP to promote and support good health.

Making a Purchase

This is an e-commerce site which requires payment online.

Please browse our website and place any items you wish to buy in the shopping cart.  Once you have completed putting items in your cart, please select the “checkout” button.  Here you will need to enter  a few details to complete the order.

We accept Visa, Mastercard and Maestro, as well as PayPal.  You can send us your credit card information by email, mail, fax or by phone.  If there are any variations in the invoice total we will obtain your authorisation before processing your payment.

There is no minimum order value.  All prices are inclusive of VAT.

Delivery Information

The cost of shipping varies according to the weight of the product.  We ship within the UK only; if you would like delivery outside the UK please contact us.

UK prices are as follows:

Single item/multiple items up to 1kg £3.00, dispatched 1st class Royal Mail recorded delivery. 
Multiple items over 1kg, up to 3.5kg £4.95, dispatched 1st class Royal Mail recorded delivery.
Multiple items over 3.5kg £6.95 dispatched by Parcelforce.

Please allow 3-5 working days for delivery, although we do endeavour to get your parcel to you sooner.  Your parcel may need to be signed for, so if you are not going to be there, please specify an alternative address.  Please note however, whilst we are happy to deliver to your nominated address, we do not take responsibility for any loss or damage.

Back Orders

If your item is out of stock, we will back order for you.  We will always send you an email with the option to cancel the order if you do not want to wait.

Credit Card Security

We use the payment service provider SagePay to process online transcations.  We also give you the option to use PayPal.  All payments are encrypted to ensure secure payments online.  Sage is audited annually under the Oayment Card Industry Data Security Standards (PCI DSS).  SagePay are also an active member of the PCI Security Standards Council (SSC) that defines card industry global regulation.

Privacy Policy

The Hering Clinic do not disclose buyers information to third parties other than when order details are processed as part of an order fulfilment in which case, the third party will not disclose any of the details to any third party.

Cookies are used to track your product selections.  You can turn off cookies within your browser, however if you turn off your cookies, you will be unable to place orders.

Returns

Any unused good that have been bought in error can be returned to us “as new” within seven days.  We we not reimburse postage costs.  Any goods that are damaged or been sent in error, need to be sent back and we will refund the postage.  Any returned items must arrive in saleable condition in their original undamaged packaging.

Please call us if such a situation arises, so we can assist you with the return.

Contact Us

The Hering Clinic LLP
4 White Horse Yard
Stony Stratford
Milton Keynes
Bucks
MK11 1FB

Phone:  01908 968287
Email:  info@theheringclinic.com 

Any questions above and beyond what is stated within our Terms and Conditions, please contact us to discuss.